Migration Support Escalation Checklist
Send the right migration evidence set so support can diagnose without repeated back-and-forth.
What to Send Support
- Source and destination domain names.
- Masked license key.
- Exact failure timestamp.
- Pre-flight output screenshot and error signatures.
- Recent plugin logs and relevant server logs.
Before Escalation
- Re-verify license and migration limits.
- Confirm source ZIP is still accessible.
- Validate destination SSH + DB fields.
- Re-run pre-flight after corrections.